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Client Satisfaction

Clients of WBV have given the firm consistently positive feedback in a customer satisfaction survey.

Overall, 96 per cent of those who responded did not believe that the way in which the WBV team worked with them could be improved.

The survey found that more than half the clients surveyed (55 per cent) had come to the firm following a recommendation and 94 per cent of those who had had an opportunity to refer a contact to WBV had done so.

Using a scoring system in which 1 represented poor and 5 excellent, WBV received an average mark of 4.7 for the efficiency with which their work was dealt with and 4.6 per cent for the competence within the firm’s team.

Clients also gave the firm high marks for the way in which it dealt with telephone calls, giving an average mark of 4.7 for the courtesy with the phone is answered at WBV and the same score for the efficiency with which calls were responded to.

The firm also scored 4.7 for the way it kept them informed about legislative changes that might affect their business while 70 per cent said that WBV actively played a part in helping to develop and protect their business.

Comments from clients describing their business relationship with the firm included “WBV take on board everything you say and act accordingly”, “friendly and efficient” and “always available to speak to when needed.”

WBV partner Philip Hunkin said: “We are delighted to have received such positive results from the survey and we are very grateful to everyone who took part.

“We will be using the results of the survey to help us further improve our services and continue talking to clients and monitoring their views to help us to look after them even better in future.”

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